Steve Jobs personally requests daily MobileMe status updates; missing email debacle ongoing
Article by Phelim Brady
MobileMe is a service from Apple which many of you will no doubt have heard of before; the service replaced .Mac and in doing so brought more emphasis to having your data ‘in the cloud’ and it being ‘pushed’ (or at least nearly pushed) to all your devices. I myself have been a .Mac subscriber for just under a year so was salivating when i heard the new of the update, however, the transition to MobileMe was anything but smooth and has left many, many subscribers with “rocky” service (to quote Apple themselves).
At first the ‘groundbreaking’ web applications promised for your email, contacts and calendars simply failed to load for almost every MobileMe member. Apple now claims that this was due to “a lot more traffic to our servers than” they anticipated. They now assure us that they’ve “since added server capacity and tuned our software to scale better”. So, this would seem all well and good, however, there is one more major issue. For the last week or so many MobileMe users have been shouting from the hilltops, saying that their MobileMe email either on the desktop or on iPhone is simply not working. After a few days Apple did acknowledge this problem, but went on to say it was only affecting 1% of MobileMe users.
Yesterday, Apple had this to say about the issue:
“Last Friday a serious problem with one of our mail servers blocked those members’ access to their MobileMe mail accounts. As of today a team was able to restore limited web access to those accounts so the affected members can use their browsers to read mail that has arrived since last Friday (though not before) as well as send and receive new mail.”
Apple’s MobileMe support staff also say they expect all email accounts to be functioning fully by the end of next week. What’s more Apple is now saying that at least 10% of email messages sent to this “1%” of subscribers between the 16th and 18th of July have been lost.
With the advent of the MobileMe service many people, such as myself, have left their previous email provider (Gmail, Yahoo, Hotmail…) and have attempted a complete switch over to MobileMe. This extended and hellish debacle will no doubt have made many switchers question their actions and perhaps already turn back to their old email service. None of this can be construed as anything but awful news for Apple.
One interesting development came yesterday on the MobileMe support pages however. As a gesture to show understanding and sympathy this page now tells us that Steve Jobs has personally requested a member of his team to “write a posting every other day or so to let everyone know what’s happening with MobileMe”. The anonymous poster says they are working alongside the MobileMe engineers so will have up to date information at every moment.
Despite all of this hideous trouble, MobileMe is shaping up to be a good, useful service. There is certainly a lot more work to be done in the way of stability, scaling and new features, but if Apple can eradicate these problems and listen to their users’ requests MobileMe could be in for a long and fruitful life to come.








